Thank you for choosing Crossreps, world’s #1 rep shoe website. Here’s overview of our refund and return policy for your convenience:
Refund Policy:
- Eligibility: Request a refund within 14 days of parcel receipt. Shoes and box must be returned in original condition.
- Conditions: Applicable for serious quality issues or sizing mistakes on our part.
Return Policy:
- Timeline: Returns must be initiated within 14 days of receiving your package.
- Customer Responsibility: Returns are at the customer’s expense, if there is mistake on customer’s side like you ordered shoe with a wrong size. Items must be returned in their original box and condition. We do not accept returns of damaged, worn, washed, or altered items.
- Method: Use regular postal services for returns. Declare the package as ‘gift’ or ‘used’ to avoid customs issues.
Additional Notes:
- Free-shipping insurance: If your shoes are seized by customs, we’ll re-ship a replacement pair once for free. But, don’t worry. It only happens with 1 shoe out of 200.
- Order Cancellations: Orders can be canceled for a full refund before shipment. Post-shipment cancellations are not possible.
- Refund Methods: Return to the original payment method.
- Return Address: Contact us for the return address information. (☞ Contact Us)